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Terms and Conditions

Introduction

By using the Pixa Prints website you automatically agree to these Terms and Conditions. If you disagree with any of the following terms and conditions you must terminate use of this website.

This website uses cookies, by using the website you accept consent to our privacy policy which states our cookie use policy.

 

Use of website

Pixa Prints owns all property, content, images of the website. All rights are reserved property of Pixa Prints. You must not

 

Restricted Access

Certain sections of our website are for restricted access including account sections. We reserve the right to restrict access to these sections at our discretion. When you have registered with Pixa prints you will be given a user ID and password. You must ensure these details are kept confidential and not shared. It will be your full responsibility if any loss or damage is caused to Pixa Prints due to not storing your password in a secure manor.

 

Photographs

Pixa Prints will store your photos on their server for the purpose of ordering products from the website. We will not sell your photographs to any third parties. Images uploaded by yourself can be viewed from your album at anytime. Access to the photos is restricted to your account/current session on the server. Pixa Prints will not be held responsible for your images being lost and/or corrupt. The service offered by Pixa Prints is not to be used as a backup solution, we do not do backups of your photographs to multiple servers.

All images are stored on servers operated by Amazon Cloud and as such are held on shared servers.

Once you delete a photo from your account it will be removed from view. Images remain on our server for a minimum of 40 days after you mark them for deletion. This is to allow us to continue to process any orders that may be active at that time or any saved designs. After this minimum period and to a maximum of 120 days we will remove the images from our servers permanently. Any saved designs using these photos will not be able to be ordered or altered.

Pixa Prints does not accept orders or photo uploads of pornographic, indecent, obscene or offensive photographics.  Any order with photos of this nature will be cancelled and a refund provided.

 

Copyright and content

Any files uploaded, transmitted, posted or communicated to Pixa Prints is deemed to be owned by you the user. Pixa Prints assume you have seeked prior permission to user any content uploaded to our system including but not limited to copyright photographs. We do not filter and check any photographs due to the level of automation in our facilities and as such any issues arising from copyright infringement is the full responsibility of the user responsible for the content posted to our site. You, the user, accept that you have checked to ensure you have permission to use the photographs stored, used for ordering and printed materials.

No offensive material may be posted to our servers and we may cancel any order that uses such content deemed to be offensive, of pornographic, obscene, hatred or violent nature.

Any content uploaded by you the user must be free of viruses, malware, trojans or any script designed to infringe Pixa Prints, the software and/or servers.

 

Law and jurisiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of the United Kingdom. However we have the rights to bring court proceedings against you in your country of residence if the terms and conditions are breached.

 

Refunds and Cancellations

All orders once placed are final. No alternations can be made to designs once the order is placed. Due to the high level of automations in our process as soon as an order is placed it cannot be cancelled or altered. Any customised gifts cannot be returned for a refund unless there is a problem with the product and we are unable to reprint the item.

Designs

At time of design we will show the product exactly how it is to be printed. We do not alter or adjust any designs once they have been made. Acceptance of how a design is shown on screen is final and is how we will print your item.

 

Returns

Where a product is faulty we will offer a reprint or a refund if we are unable to address the issue via a reprint. A reprint of your item will take priority over refunds. Where an item is unwated please refer to to Refunds and Cancellations. We cannot provide refunds or reprints if the issue has not been caused by our process. If a file has any errors that causes the product not to print as required we cannot offer a refund.

 

Warranty

Due to the nature of our products being customised and some products offering a protective nature warranty is limited to 3 months on all items from date of purchase.  Normal wear and tear is not covered under warranty during the life of the product.